Policies &
Terms

Name, phone number, email address, and mailing address.

Payment details (e.g., credit card information) are processed securely through third-party payment processors like Stripe or PayPal; we do not store this information.

General health and fitness-related information you provide to customize coaching services.

IP addresses, browser type, device identifiers, cookies, and analytics data.

Your communication preferences and interaction history with our emails, ads, or messages.

To process transactions, deliver services, and provide customer support.

To personalize and improve our coaching services.

To send marketing, promotional, and follow-up emails (with an option to opt out).

To analyze website and sales page performance using analytics tools.

To comply with legal obligations and enforce our terms and agreements.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

e.g., ConvertKit — for communication and client management.

e.g., Stripe, PayPal — to securely handle transactions.

e.g., Google Ads, Facebook Ads — to retarget and promote services.

e.g., Google Analytics — to track website performance.

Request access to your data or corrections to inaccurate information.

Unsubscribe from marketing communications at any time.

Request that we delete your personal data.

Request a copy of your data in a machine-readable format.

For users in the European Union.

For California residents.

Where applicable for health-related data.

Includes comprehensive onboarding (diet, movement, health assessments), personalized nutrition and workout plans via the Trainerize app, weekly check-ins, 24/7 text support (responses within 24 hours), 1:1 coaching calls (1/month), and access to our client community and group coaching calls/webinars.

Includes all Core features, plus advanced onboarding (blood work analysis, tailored supplementation), unlimited 1:1 coaching calls, 24/7 proactive text support, Monthly Progress Reports, Metabolic Mastery Toolkit, monthly Success Summits, and gamification in Trainerize.

Onboarding begins within 2–4 weeks of payment, during which we conduct a comprehensive assessment and set up your account on Trainerize. Clients are expected to complete onboarding tasks (e.g., assessments, app setup) to start their program.

Upon payment, clients receive immediate access to their program via Trainerize. We deliver ongoing support through weekly check-ins, 24/7 text support, and 1:1 coaching calls as outlined above. All services are provided digitally, and no physical goods are shipped.

Refunds are available within the first 14 days of payment if services are not delivered as promised (e.g., onboarding, Trainerize access, or initial plan not provided). No refunds are available after 14 days, as services are considered delivered once onboarding begins.

Refunds are available within the first 30 days of payment if services are not delivered as promised. No refunds are available after 30 days, as services are considered delivered once onboarding begins.

If you maintain 80% compliance (tracking meals, workouts, attending check-ins) for the first 30 days of your program and do not see measurable progress (e.g., weight loss, improved energy levels, or other agreed-upon metrics), you may request a refund within 5 business days following the 30-day period. Measurable progress will be assessed based on data tracked in Trainerize (e.g., weight logs, activity logs) and discussed during check-ins. This guarantee applies to both Core and Elite Programs.

To request a refund, email [email protected] with your name, program, and reason for the request. For performance-based refunds, include evidence of 80% compliance (e.g., Trainerize logs). Refunds are processed within 5–10 business days to the original payment method via Stripe, minus any Stripe transaction fees (2.9% + $0.30 per transaction).

Clients may cancel their program at any time with 30 days' written notice via email to [email protected]. No refunds are provided for the current billing cycle, and services continue until the end of the notice period. For example, if you cancel on May 1, 2025, services end on May 31, 2025.

Clients on month-to-month re-sign subscriptions after completing Core/Elite may cancel with 30 days' notice via email to [email protected]. No refunds are provided for the current billing cycle.

In cases of financial hardship or medical issues, clients may pause their program for up to 8 weeks, resuming at no additional cost. Email [email protected] to request a pause. No refunds are provided during pauses.

For delivering workout and nutrition plans, tracking progress, and client communication.

For securely processing payments. Stripe transaction fees (2.9% + $0.30 per transaction) are non-refundable.

Completing onboarding tasks (e.g., assessments, app setup) within the 2–4 week onboarding period.

Maintaining 80% compliance with program requirements (e.g., tracking meals, workouts, attending check-ins) to achieve desired outcomes and qualify for the performance-based guarantee.

Contacting us promptly at [email protected] if issues arise with service delivery.

Where applicable, for handling health-related data such as blood work (Elite Program).

We ensure transparency in our refund and cancellation policies to comply with federal and state consumer protection regulations.

You must be at least 18 years old and capable of entering into a legally binding agreement to use our Services. By enrolling in our programs, you confirm that you meet these requirements.

To access our Services, you may be required to register an account via Trainerize or other platforms we use. You agree to provide accurate, current, and complete information during registration and to update such information as needed. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

You confirm that you have consulted with a healthcare provider before starting our programs and that you have no medical conditions that would prevent participation. We may require a medical clearance form for certain clients, particularly for the Elite Program involving blood work analysis.

Includes comprehensive onboarding (diet, movement, health assessments), personalized nutrition and workout plans via the Trainerize app, weekly check-ins, 24/7 text support (responses within 24 hours), 1:1 coaching calls (1/month), and access to our client community and group coaching calls/webinars.

Includes all Core features, plus advanced onboarding (blood work analysis, tailored supplementation), unlimited 1:1 coaching calls, 24/7 proactive text support, Monthly Progress Reports, Metabolic Mastery Toolkit, monthly Success Summits, and gamification in Trainerize.

To achieve desired outcomes, you agree to maintain 80% compliance with program requirements (e.g., tracking meals, workouts, attending check-ins). You must complete onboarding tasks (e.g., assessments, app setup) within 2–4 weeks of enrollment to start your program.

Elite clients must submit blood work via a secure DocuSign link, as outlined in our onboarding process. You authorize us to review your blood work for coaching purposes, and you confirm that you have the legal right to share this data. We handle blood work in compliance with HIPAA regulations.

You agree to pay the fees for your selected program as outlined during enrollment. Payments are processed securely through third-party payment processors (e.g., Stripe). You authorize us to charge your payment method for all fees, including any applicable taxes or transaction fees (e.g., Stripe fees of 2.9% + $0.30 per transaction, which are non-refundable).

After completing your initial program term, you may opt into a month-to-month re-sign subscription. Fees for re-sign subscriptions are charged monthly until canceled, as outlined in our Fulfillment Policy.

If payment fails, we may suspend your access to the Services until payment is received. You are responsible for any fees incurred due to failed payment attempts (e.g., overdraft fees).

Refunds are available as outlined in our Fulfillment Policy: Core Program within 14 days of payment if services are not delivered as promised; Elite Program within 30 days of payment if services are not delivered as promised.

If you maintain 80% compliance for the first 30 days and do not see measurable progress (e.g., weight loss, improved energy levels, or other agreed-upon metrics), you may request a refund within 5 business days following the 30-day period, with evidence of compliance (e.g., Trainerize logs).

You may cancel your program or re-sign subscription with 30 days' written notice via email to [email protected]. No refunds are provided for the current billing cycle, and services continue until the end of the notice period. You may also pause your program for up to 8 weeks in cases of financial hardship or medical issues, as outlined in our Fulfillment Policy.

While we offer a performance-based guarantee, results are not guaranteed beyond this provision. Outcomes depend on your compliance, individual health factors, and adherence to the program. We are not responsible for failure to achieve specific goals (e.g., weight loss, muscle gain).

All content provided through our Services, including workout plans, nutrition guides, Metabolic Mastery Toolkit, and Success Summit materials, is the intellectual property of Fit 4 Life Systems LLC or our licensors. You are granted a limited, non-exclusive, non-transferable license to use this content for personal, non-commercial use during your program.

You may not reproduce, distribute, modify, or create derivative works of our content without prior written consent. Unauthorized use may result in termination of your access to the Services and legal action.

For delivering workout and nutrition plans, tracking progress, and client communication.

For securely processing payments.

For securely receiving blood work (Elite Program), in compliance with HIPAA.

Our Services are not a substitute for professional medical advice, diagnosis, or treatment. Always consult a healthcare provider before starting any fitness or nutrition program, especially if you have pre-existing conditions or are taking medications.

You participate in our programs at your own risk. We are not liable for any injuries, health issues, or adverse effects resulting from your participation, including but not limited to exercise, dietary changes, or supplementation recommendations.

For Elite clients, blood work analysis is provided for coaching purposes only and does not constitute medical diagnosis or treatment. You are responsible for consulting a healthcare provider to interpret your blood work results.

We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Services, including but not limited to loss of data, profits, or health outcomes.

Our total liability for any claim arising from these Terms or the Services shall not exceed the amount you paid for the program in the preceding 12 months.

We are not responsible for delays, interruptions, or failures in service delivery due to factors beyond our control (e.g., internet outages, third-party service failures).

You may terminate your participation by canceling your program or subscription as outlined in our Fulfillment Policy.

We may terminate or suspend your access to the Services at our discretion, with or without notice, for reasons including but not limited to non-payment, violation of these Terms, or behavior that disrupts our operations or other clients (e.g., harassment, misuse of community features).

Upon termination, your access to the Services will cease, and no refunds will be provided for the current billing cycle, except as outlined in our Fulfillment Policy.

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles.

Any disputes arising from these Terms or the Services shall be resolved through binding arbitration in Frisco, TX, in accordance with the rules of the American Arbitration Association. You waive your right to participate in a class action lawsuit or class-wide arbitration.